Shipping And Return Policy

Hana Studios is committed to delivering your orders promptly and ensuring a smooth shopping experience.

Shipping Policy

Order Processing

- Orders are processed within 1-3 business days after payment confirmation.

- Shipping times may vary based on your location and chosen shipping method.

Shipping Charges

- Shipping costs are calculated at checkout and depend on the delivery destination and order weight.

- Additional customs fees or taxes may apply based on your country’s regulations and are the buyer's responsibility.

Delivery Delays

- Hana Studios is not responsible for delays caused by natural occurrences, customs clearance, transportation strikes, or other unforeseen circumstances.

Return Policy

No Returns or Exchanges

- We do not accept returns or exchanges on physical or digital goods unless the item is defective or damaged upon arrival.

Damaged or Defective Items

- If you receive a defective or damaged item, contact us at info@thehanashop.com within 7 days of delivery.

- Include your order number, a description of the issue, and photographic evidence. We will work to resolve the issue promptly.

Incorrect Addresses

- Hana Studios is not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. Please double-check your delivery information before completing your order.

For any questions or concerns about our policies, feel free to reach out to us at info@thehanashop.com.

We are here to assist you and ensure a positive shopping experience at Hana Studios!